1.
What can I use as a form of payment?
We accept the following for online order payments:
- Banktransfer
- Visa
- Mastercard
- partial C.O.D.: cash on delivery/ rembours. A percentage of the total amount ordered can be paid on delivery. The amount is to be agreed upon per order. Only applicable for the Netherlands.
For our bankdetails and/or to download the faxsheet for creditcard payments, please click here .
Please do not send cash.
In our store you can choose one of the following options:
- PIN
- Maestro
- Visa
- Mastercard
- Cash
2.
Do you make deliveries?
We deliver worldwide using different shipping agencies. Due to the variety in costs,
we will have to calculate the costs of shipment based on the destination and the amount/ size/ weight ordered. Orders above €200 (ex VAT) are delivered free of charge within the Netherlands. Of course you are welcome to pick up the goods yourself and visit our showroom!
3.
Will I get a receipt of my order?
Yes, you will receive an invoice with your order
4.
Will my credit card be charged immediately?
Your creditcard will be charged the moment we apply for an authorization from your creditcard company. As soon as we have received this authorization we continue to process your order, and preparations will be made for shipment. We will ship your order as soon as possible, though within two weeks max.
5.
My order hasn't arrived, how do I track my order?
Simply send us an email with your order number and how to reach you. We will do our utmost for you to find your order and get back to you with an answer as soon as possible. To make delivery easy for local companies, please always give a phonenumber to contact at the shipping address.
6.
Can I place a large order as a business?
Sure. We are always happy to accommodate special orders for your company functions.
If you need any further information, please contact us. 7.
How will my order be delivered and when do I receive my order?
Most of our orders are shipped via the Dutch national mail company TPG Post. THey have agreements with large national mail companies in other countries. To make delivery easy always give a phonenumber to contact at the shipping address.
If the package is too large or heavy, we contact several shipping agent to make sure you always get the best rate. We contact you with the final quotation and you can always cancel the order if you think the shipping costs are too high. We respect your decision and appreciate it if you inform us. Shipment takes place within two weeks after receiving your payment. Should you prefer a prompter delivery, please inform us and we will arrange for a courier. Different prices are charged then, though.
Delivery times vary on the destination and how your parcel is sent. This varies from case to case. we always ship with priority mail. As an indication:
a) within Europe delivery can vary from 2 to 4 businessdays from the day of shipment.
b) ouside Europe delivery varies from 5 to 10 businessdays.
Of course you can always contact us for more specific details.
8.
Can I get my order shipped to a different address then my billing address?
Yes, you can ship items to a different address from your billing address. Once you place your order, you can indicate this in the online orderform.
9.
Can you ship to an international address?
Yes, we ship worldwide.
10.
Can I remove items from my shopping cart or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click the icon at the top right of the page. Go to the boxes next to the items you wish to remove, then click the red cross icon to remove item(s). To add more of an item, simply change the quantity on the box and click "update" to make the changes to your shopping cart.
If this does not work for you, just send us an email with the changes you want to have made and we will do it for you. We will always send you a new order confirmation.
11.
How do I change or cancel an order?
If for any reason you would like to cancel or change your order with Design for Delight,
please send us an email, as we can always change your pending order.
12.
Can I check inventory online?
Yes, you can. With each product the available stock is shown online and our system updates every few minutes. An overlap could occur only when we sell an item in our store at the same time when you place your order online, although this is not likely to happen.
13.
Can you store my personal information so that I don't have to fill out all my details again when I place an order next time?
Yes, register with Design for Delight Online and we can store your billing and shipping information
to save you time during checkout. To get started, go to the 'customer service' section and click the
returning customer login. 14.
What is the Design for Delight privacy and security policy?
We recognize that we must maintain and use customer information responsibly. To read our complete privacy policy, click here . 15.
Why didn't I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. You should always receive an email after placing the order, to let you know your order arrived. This is also a check that you filled out your emailaddress correctly. We always email you separately after that with the total order overview, incl. shipping costs, VAT adjustments etc. and the next steps to be taken. Please contact us if you did not receive anything, we will then check it for you. 16.
Does Design for Delight Online use cookies?
Yes, we use cookies to improve your shopping experience. To find out more about cookies and how we use them, click here. Update! 17.
Can you include me in your e-mail updates?
As soon as you enter your details in our system to place orders, we will add you to our mailing list. At all newsletters or other communication sent to you, it is clear how to unsubscribe. You can always indicate that you do not wish to be informed and we will respect your wishes and take suitable measurements.
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